Platform Unavailable

Incident Report for Payrexx

Resolved

This incident has been resolved. The root cause was an infrastructure change implemented in September 2023, which caused the web servers to fail on startup due to conflicting configurations. The platform was unavailable between 06:26 UTC and 07:03 UTC (duration: 37 minutes).

Posted May 06, 2024 - 10:00 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 06, 2024 - 07:03 UTC

Identified

The issue has been identified, and a fix is being implemented.

Posted May 06, 2024 - 07:01 UTC

Investigating

Since 08:29 CET we are not available. We are currently investigating this issue.

Posted May 06, 2024 - 06:36 UTC

This incident affected: Websites (Apply (signup.payrexx.com)) and Payment Platform (Servers, Merchant Backend, API, Backoffice Dashboard).