Increased error rate when charging tokenizations with Payrexx Direct

Incident Report for Payrexx

Resolved

This incident has been resolved. To capture the payment, you need to re-attempt the charge on the tokenization.

Posted May 19, 2023 - 13:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted May 19, 2023 - 12:53 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 19, 2023 - 12:18 UTC

Investigating

We are currently investigating this issue. An increased error rate was detected when charging tokenizations with Payrexx Direct.

Posted May 19, 2023 - 10:43 UTC

This incident affected: Payment Platform (Payrexx Payment).